Aggregation Tools

aggregateWe will be identifying tools for helping ratepayers document their recurring council issues and performance gaps, to create the evidence for escalation resolution interventions.

The tools we have identified are:

  1. Documenting council case reports to inform factual accounts of incidents, analyse and identify root causes and resolution suggestions;
  2. Documenting & registering council complaints and complements, to increase better outcomes.

Preliminary project planning are commencing to scope the development of these aggregation tools.  Future project opportunities include exploring the use of data analytic technology to identify and report common strengths and weaknesses of councils.

Project team members are Chan Cheah, Joe Lenzo

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s